First suite of products to cover consumers from growing digital risks
VIETNAM, 21 October 2025 – Regional insurtech Igloo today announced the appointment of Hanh Tracy Dao as new Country Manager for Vietnam, reaffirming its commitment to accelerating digital insurance adoption in one of Southeast Asia’s fastest-growing markets. In her new role, Hanh will oversee Igloo’s strategy and operations in Vietnam. She will drive growth in the company’s network of embedded insurance partnerships (B2B2C), retail platform service (IPS) as well as drive the adoption of Igloo’s tech solutions with insurers.
With over 19 years of experience in the financial services industry, specializing in operational excellence and risk management, Hanh brings a proven track record of driving impactful partnerships and scaling businesses. She has held senior leadership and business advisory roles at leading organizations, including Deloitte Vietnam, EY Vietnam Consulting and Prudential Vietnam Assurance Private Ltd., where she served as Chief Risk Officer (CRO). At Igloo, she will lead efforts to bridge the digital transformation gap for insurers and partners, while expanding access to Igloo’s diverse suite of solutions spanning protection, lifestyle, and embedded insurance.
“Vietnam presents a tremendous opportunity for insurtech innovation, with rising consumer demand, low insurance penetration, and a rapidly digitalizing economy,” said Raunak Mehta, Co-Founder and Group CEO of Igloo. “Hanh’s appointment strengthens our leadership in the market at a time when insurers are seeking trusted digital solutions to scale efficiently. Her expertise and network will be pivotal in deepening our partnerships and accelerating Igloo’s growth in Vietnam.”
In Vietnam, Insurtech Igloo has built a strong network of partners to make insurance more accessible, working with major brands such as Mobifone, Loship, Shopee, Circle K, and leading insurers including ABIC, PVI, BSH, Bao Viet, GIC, Bao Minh, and MSIG. Its partnership with ABIC pioneers a new bancassurance model that expands coverage to underserved communities. Igloo also launched Ignite by Igloo, a digital platform for sales intermediaries introduced in Vietnam in early 2022, empowering agents to streamline operations and focus on sales. Additionally, Igloo’s Signature product – Weather Index Insurance (WII) provides Vietnamese farmers with smart, automated protection against extreme weather, ensuring timely compensation through data-driven triggers.
Igloo offers a comprehensive range of products and solutions to help insurers, digital platforms, and retailers scale insurance distribution – from lifestyle protection such as travel, electronics, and motor insurance, to innovative embedded insurance models that integrate seamlessly into consumers’ daily lives. Earlier this year, Igloo also launched Igloo Tech Solutions, which allows insurers and brands to swiftly create and configure products, scale distribution, manage operations, and monitor performance. These solutions have been adopted by regional leaders including MSIG Vietnam, Kredivo in Indonesia, and TrueMoney in Thailand.
“I am excited to join Igloo at such a pivotal time,” said Hanh Tracy Dao, Country Manager, Igloo Vietnam. “Vietnam’s insurance sector has enormous potential, and digitalization is the key to unlocking it. Igloo’s proven track record of creating value for businesses and the industry at large, together with the launch of Igloo Tech Solutions makes it the insurtech brand to work with. I look forward to working with insurers and partners to strengthen customer trust, modernize and scale their insurance operations, and create meaningful new growth opportunities.”
The appointment of Hanh marks another significant milestone in Igloo’s Southeast Asia expansion, following continued growth in partnerships and product innovation. With Vietnam’s insurance penetration at 3%, still below ASEAN and global averages, Igloo sees strong potential in areas such as non-life insurance, embedded insurance, and digital transformation – all critical to making insurance more inclusive and accessible.
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About Igloo
Igloo is a regional full-stack insurtech firm headquartered in Singapore and was founded to digitally disrupt the insurance industry. It has offices in Singapore, Indonesia, Thailand, the Philippines, Vietnam and Malaysia and tech centres in China and India. With a mission of making insurance accessible for all, the firm leverages big data, real-time risk assessment, and end-to-end automated claims management to create B2B2C insurance solutions for platform companies and insurance companies. Igloo’s insurance solutions enable companies to eliminate their exposure to operational risk, create new revenue streams, optimise and enhance existing products and services. Igloo’s tech stack is currently able to handle more than 80 millions transactions with multiple innovative AI features and high velocities. It has partnered with over 75 well-known brand names across the markets in various verticals, including insurance, telecommunications, e-commerce, hospitality, health tech and financial services. Recognized by the industry for its innovations and expertise, Igloo was named ‘Insurtech of the Year’ in the 2023 and 2024 Asia Fintech Awards.
For more information, please visit https://iglooinsure.com/.
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