Report Grievances
Introduction
Welcome to our Grievance Redressal Policy page. We take feedback and complaints seriously and have established this policy to provide a fair and efficient process for raising and resolving any concerns or complaints. Whether you are a customer or other stakeholder, we want to hear from you and will make every effort to address and resolve any issues in a timely and appropriate manner. Please explore this page to learn more about how you can raise a grievance and the timelines for resolution.
Our Grievance Redressal Policy aims to:
- Provide a fair and transparent process for raising and resolving complaints or concerns.
- Ensure that all grievances are handled in a timely and appropriate manner.
- Provide a clear and accessible means of communicating complaints or concerns to the organization.
- Maintain a culture of open communication and continuous improvement within the organization.
- Ensure that all customers or other stakeholders are treated with respect and dignity throughout the grievance process.
Lodge a report
Igloo Team will respond to you within 5 working days and aim for a resolution within 14 working days.
Asian presence
At Igloo we continue to grow throughout Southeast Asia.
We currently have offices across 6 cities in Southeast Asia, with expertise and capabilities spanning commercial, insurance, product, marketing and customer service.
We work with close to 30 partners across Indonesia, China, Singapore, Thailand, Vietnam, Malaysia and Australia in e-commerce, Telecommunications, Banking, Insurance & Lifestyle industries to deliver over 10 product lines to consumers in the region.
We work with close to 30 partners across Indonesia, China, Singapore, Thailand, Vietnam, Malaysia and Australia in e-commerce, Telecommunications, Banking, Insurance & Lifestyle industries to deliver over 10 product lines to consumers in the region.
