Our Grievance Redressal Policy aims to:
- Provide a fair and transparent process for raising and resolving complaints or concerns.
- Ensure that all grievances are handled in a timely and appropriate manner.
- Provide a clear and accessible means of communicating complaints or concerns to the organization.
- Maintain a culture of open communication and continuous improvement within the organization.
- Ensure that all customers or other stakeholders are treated with respect and dignity throughout the grievance process.
Lodge a report
Igloo Team will respond to you within 5 working days and aim for a resolution within 14 working days.