First suite of products to cover consumers from growing digital risks
- Leading regional insurtech Igloo enters partnership to expand embedded insurance in APAC’s mobile-first markets by teaming up with Telkomsel, Indonesia’s largest telco provider
- The partnership brings insurance products to more than 150 million Telkomsel customers in Indonesia, including cybersecurity, gadget, travel, and phone screen protection.
- Among the suite of products is cybersecurity insurance, providing users with protection as cyber-related fraud and attacks continue to rise in Indonesia.
SINGAPORE, 23 September 2025 – Award-winning insurtech Igloo has partnered with Telkomsel, Indonesia’s best telecommunications service provider, to introduce a series of innovative insurance services.
The partnership brings innovative insurance products to more than 150 million Telkomsel customers, including cybersecurity, gadget, travel, and phone screen protection. Customers can easily acquire these products while topping up their credit and/or buying data packages on the MyTelkomsel app. Premiums start as low as IDR 200 to IDR 3,000, with various coverage periods to choose from.
The launch of these products aligns with the changing lifestyles of Indonesians, characterized by increased digital adoption among a digitally-savvy middle class and a growing propensity towards online purchases. According to Kadence’s Indonesia Market Research, Indonesia boasts over 210 million internet users, and has a mobile penetration rate of 77% – driven by affordable smartphones and competitive data plans. Meanwhile, 73% of e-commerce transactions are made via mobile devices.
A first phase of this collaboration sees the launch of the following products for Telkomsel prepaid subscribers, with more slated for subsequent rollouts.
- Cybersecurity Insurance: from IDR500, providing coverage for identity theft protection up to IDR1,000,000 and Electronic fund transfer fraud up to IDR1,000,000.
- Gadget Insurance: from IDR1,000 providing coverage for theft and device protection up to IDR500,000
- Phone Screen Protection Insurance: from IDR200, providing cover for repair prices up to IDR200,000
- Travel Insurance: from IDR500 per day when purchasing a roaming package, providing coverage for medical expenses, personal accident, and flight inconveniences.
Subscribers purchasing the insurance products can enjoy seamless end-to-end claims submission and management via the Insurance Hub feature in MyTelkomsel app.
Amongst the suite of products is cybersecurity insurance, which is timely and essential given the rise in cyber-related fraud and attacks. According to cybersecurity company Check Point, Indonesia experienced an average of 3,300 cyberattacks per week in early 2023, the highest in Southeast Asia. Another report from SOCRadar in 2024 mentioned that Indonesian customers are experiencing over 4,406 distinct phishing attacks. As cyber threats become more sophisticated, digital protection is increasingly necessary.
“Embedding insurance protection on the MyTelkomsel App with Igloo reflects our commitment to enhancing the digital lifestyle of Indonesians by offering convenient, secure, and relevant protection that goes beyond connectivity. With more Indonesians spending time and money online, this strategic and innovative partnership reinforces our commitment to not just connect but also protect our users by empowering them with simple, secure, and accessible digital insurance solutions,” said Alfian Manullang, VP of Data Solutions & Digital Financial Services at Telkomsel.
“It is great to count Telkomsel, Indonesia’s biggest telco, as one of our partners,” said Raunak Mehta, CEO and Co-founder, Igloo. “Over the years, we’ve made a name for being the insurtech that helps businesses embed consumer-centred insurance protection within seamless purchasing journeys. To be able to do this for Telkomsel’s over 150 million customers is further testament to our expertise and commitment in this area.”Igloo has been recognised for its innovation in bringing novel, digital-first insurance products to the Indonesian market. These include Safe Dining Plan Insurance, which covers medical expenses from food poisoning, and Igloo’s direct-to-consumer platform igloo.co.id, which clinched the ‘Insurtech Initiative of the Year’ title at the Insurance Asia Awards 2025.
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About Igloo
Igloo is a regional full-stack insurtech firm headquartered in Singapore. It has offices in Singapore, Indonesia, Thailand, the Philippines, Vietnam and Malaysia and tech centres in China and India. With a mission of making insurance accessible for all, the firm leverages big data, real-time risk assessment, and end-to-end automated claims management to create B2B2C insurance solutions for platform companies and insurance companies. Igloo’s insurance solutions enable companies to eliminate their exposure to operational risk, create new revenue streams, and optimise and enhance existing products and services. It has partnered with over 75 well-known brand names across the markets in various verticals, including insurance, telecommunications, e-commerce, hospitality, health tech and financial services. Recognized by the industry for its innovations and expertise, Igloo was named ‘Insurtech of the Year’ in the 2023 and 2024 Asia Fintech Awards.
For more information, please visit https://iglooinsure.com/.
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