Insurtech Igloo Scores Mobile Partnerships with OPPO and realme to offer After-Sales Care in Southeast Asia

oppo realme care banner
  • Regional insurtech Igloo is the exclusive partner of Asia’s leading smartphone manufacturers, OPPO and realme, to power protection and after-sales services across Southeast Asia
  • Consumers can now purchase OPPO Care and realme+ Care online and at selected service centres. OPPO Care includes screen protection plans, while realme+ Care provides extended warranty, accidental warranty, and screen damage protection plans
  • Smartphones are more likely to get damaged than any other electronic device in Southeast Asia, a mobile-first region. Igloo takes aim at protecting against the risks of an increasingly digital-first lifestyle in the market

Singapore, 19 October 2023 – Regional insurtech Igloo breaks through the smartphone industry by forging its first mobile partnerships with Asia’s leading brands, OPPO and realme. As the exclusive partner of both brands for their protection and after-sales service across the region, Igloo enhances OPPO Care and realme Care+ offerings and enables a smoother customer purchase experience through both online and offline channels.

Powered by Igloo, OPPO Care provides screen protection plans starting at US$ 0.074 (SGD 0.1) per day . Meanwhile, realme+ Care covers extended warranty plan, accidental warranty plan, and screen damage protection plan for as little as US$ 0.0035​ (PHP 0.2) per day. The collaboration also makes after-sales services, previously only offered offline, available for purchase from OPPO and realme’s official websites and various distribution channels.

The partnership has launched in Singapore with OPPO and in the Philippines with realme, with plans to roll out into other markets, including Indonesia, Vietnam, Malaysia and Thailand progressively.

With a vast network of offline retail stores, and a substantial online customer base, product registration and distribution can be challenging to manage from the backend and may lead to delays in claims processing. Igloo’s expertise in B2B2C business model allows OPPO and realme customers to seamlessly access and purchase official warranties through a dedicated customer portal that automatically synchronises with the smartphone brands’ databases for real-time updates. By simplifying registration through a QR (quick response) code that directs to the customer portal, Igloo streamlines the process, which not only makes the distribution more efficient but also elevates the in-store experience for customers.

Raunak Mehta, Co-Founder and CEO at Igloo, shared, “Igloo is committed to ensuring accessibility of insurance products that address emerging risks from the digital lifestyle of consumers today. OPPO and realme have a variety of smartphone product lines that cater to wide audiences, which helps Igloo champion its mission of insurance for all with enhanced accessibility through our partner-friendly API capabilities.”

According to GSMA, smartphone penetration rates in Singapore and the Philippines are expected to increase to 96% and 90% respectively by 2030. This surge in smartphone adoption highlights how mobile insurance should be more easily accessible and straightforward. Mobile devices are more likely to get damaged than any other electronic device in Southeast Asia, a region where the purchase of a device is viewed as a significant investment for consumers. Igloo takes aim at protecting against the risks of an increasingly digital-first lifestyle.

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About Igloo

Igloo is the first full-stack insurtech firm to emerge from Singapore. It has offices in Singapore, Indonesia, Thailand, The Philippines, Vietnam and Malaysia and tech centres in China and India. With a mission of making insurance accessible for all, the firm leverages big data, real-time risk assessment, and end-to-end automated claims management to create B2B2C insurance solutions for platform companies and insurance companies. Igloo’s insurance solutions enable companies to eliminate their exposure to operational risk, create new revenue streams, and optimise and enhance existing products and services. Igloo has partnered with over 70 well-known brand names across the markets in various verticals, including insurance, telecommunications, e-commerce, hospitality, health tech and financial services.

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