Mobile Phone Insurance

Coverage for accidental damage and liquid damage to mobile phones and screens, through embedded insurance or offered at point-of-sale.

Insurance product
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Do what you do best with mobile phones and we take care of rest of the after-sales journey

Offer after-sales mobile phone insurance plans to your customers directly at the point of sales in-store or through your e-Commerce website or platform. Leading Southeast Asian mobile phone brands OPPO and realme are among our valued partners. Leverage official service centres and Igloo's network of repair centres for mobile phones in the region.

What is mobile phone insurance?
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Mobile phone protection plans for every aspect

Loss of phone of theft

Phone screen protection

Accidental damage and liquid damage protection

Any other events that cover mobile phone repairs and replacements

Customised mobile insurance for different needs

To cater to different coverage needs, customers can choose from two types of protection:

  • Mobile screen only: Covers repairs of cracked screens
  • Mobile 360: Covers water and accidental damage, loss and theft and more

Our suite of products span across gadgets, electronics and personal goods. Speak to us to learn how we can customise a solution that works for your business.

mobile phone protection

Leave the heavy lifting to our tech

Single line of code insertion into your app or website to handle everything from payment processing to policy issuance through API calls. Never worry about tech resources delegation to make things work.

Additional revenue stream without the operational headache

Policy underwriting and risk management handled by our regional insurer partners - don’t worry about insurance licences and actuarial resources. Claims processing by our inhouse operations team spanning across 8 countries in Southeast Asia.

Works for brand new and used phones

Patented anti-fraud technology that automatically detects existing phone screen damages at the point of policy activation for used phones. Now that expands your addressable market beyond just newly purchased devices.

Leverage our machine learning and AI capabilities

Dynamic pricing and A/B testing capabilities for hyper-personalisation and targeting at scale, all possible with our machine learning and AI models developed inhouse.

How partners such as OPPO, realme, Lazada and Shopee are driving an additional revenue stream

Use cases
  • Opt-in/opt-out at point of sale either online or in-store

    Lazada, Shopee and other e-Commerce platforms embed protection plans in the checkout or confirmation steps of the online buying journey, sometimes as an opt-out to reduce friction and improve conversion rates.

  • Bundle with mobile phone instalment plans

    Reduce the risk of offering instalment payment plans by bundling with phone protection plans to cover accidental damage, while delighting customers with this value-added service.

  • Upsell in-app

    Fintech and e-Wallet partners such as DANA and GCash push offers for mobile phone screen protection plans to their users periodically, usually packaging with their own products to increase take-up rates.

We’ve worked with telcos


...and non-telcos too


Speak to us to learn how we can customise a mobile phone protection solution that works for your business and customers.

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Learn how Igloo can help integrate customised insurance solutions to your platform

Igloo’s core lies in the development of full stack solutions and services within the whole insurance journey value chain. We enable our partners to provide their users with the right insurance products in the most user friendly and optimised way.

Discovery and purchase

  • Optimised experience for discovery and selection of insurance products
  • Transparent and easy to understand; no complex terminology and insurance fineprint
  • Easy and convenient payment methods

Policy activation and management

  • Frictionless policy activation and management powered by full self serve technology platform
  • Authenticated access to ensure data security
  • Automated payment renewal that can be switched on and off based on preferences

Claims management

  • Online claim submission for expedited processing and reimbursements
  • Immediate notifications of claim and reimbursement status updates
  • Multi-channel customer support available for assistance

Want to know more about Igloo?

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