All-in-one Agency Management Solution
Supported by a network of critical operating modules, Igloo facilitates rapid scale-up across multiple markets.
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Feature-rich platform for agents, back office and team leaders
Empower agents to access multiple insurance products, generate quotes, manage customers, and track performance, while integrating with your back office and team leaders' workflows for a holistic view to boost agency productivity.
Benefits
Streamline every process and touchpoint
Unified Platform Experience
Bring together agent onboarding, pre-sales, post-sales, engagement, contest, rewards and earnings on a single platform.
Enhanced Visibility
Gain comprehensive visibility into every agent-customer interaction and make informed decisions.
Focus on Strategy and Optimization
Eliminate the struggle with disjointed processes and lack of insight with everything in one place.
Enable agents to sell more, faster
All-in-one platform
Streamline quote generation, policy issuance, and commission tracking with our Agent Management System, so your agents can focus on closing deals efficiently.
Quick Access to Insurance Products
With just a few taps, your agents can effortlessly search for insurance products, access product information and generate a quote, ensuring they have all the information needed to drive sales success.
Automate administrative flows
Effortless Agent Onboarding
With Igloo Agent, automate the entire agent onboarding procedure, allowing your team to focus on sales rather than paperwork.
Simplified Customer Engagement
Send prompt and automated notifications to your customer to ensure they are updated at all times
Streamlined Commission Disbursement
Automate commission disbursement at the agency level, ensuring timely and accurate payouts without the hassle of manual calculations.
Access crucial data in a single source of truth
Unified Admin Dashboard
Igloo Agent brings all critical data points together into one streamlined admin dashboard, providing a comprehensive view of your operations.
Simplified Data Management
Effortlessly filter and sort through every agent and customer touchpoint.
Proven success with Igloo Agent
Igloo Agent tech solution has allowed us to scale our sales intermediaries business in the Southeast Asian region across 5 key markets - we're confident it can work for your agency business too.
Higher sales
more policies sold on Ignite, resulting in higher sales*
Better engagement
increase in agent productivity as a result of better engagement
Smoother sales journey
increase in conversion rate as a result of a smooth sales journey
Proven product superiority
advanced features, showcasing proven product superiority
*Compared to offline sales
Everything you need to manage your insurance agency business operations
Choose only what you need from our 20+ advanced features, adopting a modular approach to best suit your current business needs. Maintain the flexibility to add and remove features as your business evolves, and gain access to all future cutting-edge features added to Igloo agent regularly.
Features
Manage
Agent Onboarding
Create your own user-friendly signup process for individual agents to ensure you have the right agents working for you.
Tiered Agency Structure
Establish hierarchical agency structures with tiered levels for better organisation.
Referral Code System
Enable agents to onboard new recruits under them using referral codes, facilitating network growth.
Product Onboarding
You can onboard your own choice of insurance products using our in-house digital insurance platform.
Agent Support
Dedicated support resources to assist agents with any queries or issues they encounter.
Streamline
Quote Generation
Generate quotes quickly and accurately based on customer information and insurance products.
Policy Issuance
Facilitate seamless policy issuance on behalf of customers, ensuring a smooth transaction process.
Customer Management
Easy access to policy documents and customer information.
Automated Notifications
Automated notifications for agents and customers at key stages of the sales process, improving communication and transparency.
Mobile Accessibility
Access Ignite’s features on-the-go via mobile devices, allowing agents to conduct business from anywhere.
Learning Management
Agents get an ever-growing library of product training manuals, brochures, and lessons to improve their product knowledge.
Optimise
Automated Commission Calculation
Automatically calculate commissions based on predefined rules and parameters, eliminating manual errors.
Commission Tracking
Track commission earnings in real-time, providing agents with visibility into their earnings.
Commission Disbursement
Seamless transfer of commissions to agents’ bank accounts upon policy issuance, ensuring timely payments.
Performance Analytics
Analyse agent performance and commission trends to identify areas for improvement and strategic decision-making.
Customer Lifecycle Marketing
Automated nurturing series of marketing messages to either push the customer down the purchasing funnel or winback potentially disengaged customers.
How MSIG Vietnam digitised their banca partnership to enhance distribution of insurance products in bank branches
Case study
Background
As part of MSIG’s banca partnership, the bank’s branch agents will be cross selling insurance products to their customers. The original selling process was partially manual involving some paper forms.
Requirements
- Fully digital journey
- Agent onboarding process (branch sales staff)
- Simple product configurator and builder
- Dashboard to track key metrics at branch staff level
- Easy visibility on upcoming renewals
Pain points
- Inefficient and slow manual process involving paper forms
- Hard to sync information (ie update products, receive documents, issue policy, etc.)
- Hard to configure or launch new insurance products
- Hard to properly monitor the performance
Igloo's agency management solution addressed their pain points and delivered impactful results
MSIG exponentially grew their bank partnerships business powered with our Igloo Agent solution since the implementation in 2022
Solution
Sales portal for agents
Branch agents access to a sales portal where MSIG will upload their portfolio of insurance products to be sold.
Application form customisation
Information required for the policy can be introduced and uploaded.
Quotation generation
Summary of the policy can be reviewed and sent to the customer.
End-to-end customer journey
Customers can directly pay with their preferred payment method, receive confirmation, and get access to a customer portal to review their policy information.
Insurer portal for back office
Back office managers can review the status of all policies, including the ones due for renewal, as well as a list of quotations created and pending approval.
Book a demo of Igloo Agent and uncover the possibilities for your business
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