Igloo, renowned for its product and tech excellence in insurance, is ready to enter an AI age
We’ve built a multi-model business empowering teams across the insurance value chain.
Insurers
Sales intermediaries
Customers
Claims teams
Our product and tech capabilities have enabled businesses to
Scale distribution
GTM at speed
Reduce operational inefficiencies
Delight customers
...and ultimately extract value from the
US$156 billion
insurance market in Southeast Asia.
Critical problems in the insurance value chain
- 0%
of the Asian market is online but only <2% digital sales penetration
Sources: McKinsey, Swiss Re - 0%
year-on-year growth in fraudulent claims, with insurers losing over $300 billion a year to fraud cases.
Source: Insurance Asia - 0%
of insurers are hindered in their adoption of digital tools by outdated tech infrastructure.
Source: Insurance Business Mag
While integrating AI in insurance can address these problems, an industry study found that most companies are in the nascent stages.
- 0%
industry execs are actively testing or exploring AI solutions
- <0%
advanced AI projects from testing to full production
We’re different, and leading the AI charge in insurance
Most players are stuck using traditional, task-specific AI or are still just testing agentic AI. At Igloo, we're not just participating in the trend; we're leading the AI charge in insurance. We are executing a rigorous strategy to become a fully AI-native business by 2026, embedding AI into the core of our strategy, operations, and value creation.
Traditional AI
Narrow, task-specific
Agentic AI
Broad, goal-oriented
AI Native
AI-core business
Our blueprint for an AI-native future
Our vision for the future of AI in insurance is guided by six foundational pillars, ensuring our AI development is innovative, responsible, and built for scale.
Our multi-layered AI tech stack ensures security, scalability and stability
- Solution layer
- Toolkit layer
- Data layer
- Governance layer
- Framework layer
- Infrastructure layer
Through rigorous experimentation and validation with real-world projects, the result is our AI insurance solution layer - a suite of AI agents that orchestrate and fulfill specific insurance business needs from sales and underwriting to customer service and claims processing.
AI Product Recommendation,
AI Sales Admin ChatbotSalesAI Sales Admin Chatbot
UnderwritingAI Claims Chatbot
Customer serviceAI Claims Processing & Fraud Detection,
AI Financial ReconciliationClaims processing
Specific services that can be called by any AI agent to perform specific business tasks, as well as supporting tools, constitute the AI toolkit layer. These are the backbones of our AI agents, refined ruthlessly for efficiency and effectiveness.
Product interpretation
Product search
Product comparison
Policy interpretation
Image processing
Video analysis
Text analysis
Instant messaging
The AI data layer contains our vast industry specialised knowledge bases of anonymised and encrypted data. Data extraction tools that perform document parsing, facial recognition, and context-aware searches, also reside in this layer, simultaneously querying and updating the knowledge bases in real-time.
Knowledge bases
- Insurance products
- Customer behaviour
- Anonymised customer data
Data extraction tools
Specialised observability and evaluation tools compose our governance layer, ensuring everything runs perfectly at all layers.
Full stack agentic AI frameworks reside in our framework layer to scale development and deployment across projects, markets and business lines.
Auto-scaling enterprise cloud platforms and cutting-edge models form our AI infrastructure layer, delivering best-in-class stable and scalable performance.
Cloud platforms
AI models
Our AI deployments have yielded promising business impact
Sales and distribution
- 24.7%
reduction in the customer drop-off rate
- 70%
of customers purchased an AI-recommended plan
- 2.2x
increase in the uptake of add-ons
- 24.7%
Customer service
- <21s
First Response Time (FRT), down from 1-2 days
- 85%
reduction in manual efforts for the support team
- <21s
Claims processing
- 98%
adjudication accuracy rate
- 70%
reduction in the end-to-end claims cycle duration
- <30s
claims processing time, down from 48+ hours
- 98%
Finance and reconciliation
- 90%
reduction in manual reconciliation efforts
- <3 days
turnaround for report generation, down from weeks
- 90%
Step into your AI-fuelled future in insurance with Igloo
Start a conversation at partnership@iglooinsure.com